2015 Partnering for a Healthier Tomorrow Awards Recipient: High Quality, Person-Centred Care
Medication Process Quality Improvement Plan
After attending the Ontario Community Support Association’s (OCSA) Quality Improvement Learning Collaborative, participants from Peel Senior Link identified a need to address medication errors across the agency. The team called themselves the “Learning Lab” and was comprised of employees from all levels of the organization, including senior management, supervisors and personal support workers.
Through a process of intense group work, the members of the Learning Lab learned the principles of an effective quality improvement project and developed skills in the following techniques: fish-bone diagrams, PDSA cycles, run charts and process maps. This process led to the discovery of the root causes for medication errors.
The team spearheaded enhanced medication management training along with development of a training video, resulting in improved delivery of medication to Peel Senior Link clients. Additionally, principles and techniques for quality improvement are now being used by the team for other quality improvement projects.
For More Information Contact:
Peel Senior Link
- GTA Home Health Care
- Ontario Group Homes Pharmacy
- Peel Senior Link