2018 Partnering for a Healthy Community Awards Recipient: Pinnacle Award

One-Link-System Access Model for Addiction and Mental Health Services 

Pinnacle Award Recipient, one-Link 



The Mississauga Halton LHIN’s one-Link enables equitable access and coordinated care to make it possible for people to receive the right addiction and mental health care, at the right time and in the right place. Since implementation in the fall of 2014, one-Link has processed over 41,000 referrals for individuals 16 years of age and over, seeking support for mental health and addiction concerns. Through the application of standardized processes developed through Continuous Quality Improvement at all levels of the model, one-Link has established its operations in ensuring that screening and referral coordination is completed with standardized processes, daily attention to wait times, and minimizing work flow that does not add value to clients or families who are referred for services. Ongoing collaboration with the 10 Mississauga Halton funded Addiction and Mental Health Service providers, with oversight from a Steering Committee, ensures that the vision of one-Link is operationalized each and every day.

IHSP Logo: Access, Capacity, Quality

Partnering Organizations:

  • Trillium Health Partners
  • Canadian Mental Health Association
  • Support & Housing Halton
  • Halton Healthcare
  • HOPE Place Centres