2018 Partnering for a Healthy Community Awards Recipient: Capacity
No Wrong Door
The No Wrong Door Initiative is supported by all Addictions and Mental Health Service providers across the Mississauga Halton LHIN and championed by a team that is comprised of 13 individuals from 10 funded agencies including hospitals and one-Link (Mississauga Halton LHIN’s Central Access Model). Four agencies across two LHINs embarked on the Improving & Driving Excellence Across Sectors (IDEAS) Advanced Learning Program through the University of Toronto’s Faculty of Medicine. The purpose of this applied learning was to test some of the change ideas presented in the No Wrong Door Best Transfer Protocols that were created through collaboration amongst all participating agencies. For the purpose of testing the change ideas, the Peer Program at the Canadian Mental Health Association-Halton Region Branch was selected with the aim to reduce the “did not attend” rate by 30% from baseline, by March 31, 2018. The vision of the No Wrong Door initiative is to improve client experience and transitions by focusing on continuity of care across the system. The outcome of this applied learning which led to a reduction in the “Did not attend” rate leads to more efficient and effective patient-centred care, as the efforts were to ensure that client’s changing needs and preferences were accommodated in scheduling appointments.
- Canadian Mental Health Association