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The MH LHIN, in partnership with all Ontario LHINs, is investing in the enhancement of services to enhance services for older Ontarians with complex and responsive behaviours by investing in local initiatives that will improve care wherever they live - at home or in the community.  

The Behavioural Supports Ontario (BSO) project is a $40 million provincial investment. It will allow local health service providers to hire new staff – nurses, personal support workers and other health care providers – and train them in the specialized skills necessary to provide care for these patients with dignity and respect.

  • Learn more about the provincial Behavioural Supports in Ontario project at  

MH LHIN has worked with a group of local stakeholders to develop its LHIN-wide Action Plan.  The stakeholder planning group has contributed to the development of a model and an implementation plan in the MH LHIN that aligns with the provincial Behavioural Supports in Ontario Framework. The Action Plan, which was submitted in December 2011, describes how the local BSO investment will be used across the system.   

Action Plan and Sustainability Plan

The MH LHIN BSO Action Plan details how the LHIN will be implementing the Behavioural Supports Ontario Framework of Care

The MH LHIN BSO Sustainability Plan describes how we will continue to ensure that BSO efforts are sustained in the MH LHIN.

If you have questions related to the LHIN’s Action Plan or Sustainability Plan, please contact:

Michelle Collins, Senior Lead Health Systems Performance Management
905-337-7131 ext. 225


Quarterly Report

BSO Quarterly Report - Q4 2012-13 

BSO Quarterly Report - Q3 2012-13 

BSO Quarterly Report - Q2 2012-13 

BSO Quarterly Report - Q1 2012-13 (Appendices) 

Mississauga Halton LHIN BSO Newsletter

Fall 2012; Issue | One

BSO Capacity Building Road Map

The purpose of this Capacity Building Roadmapis to assist the Local Health Integration Networks  (LHINs) and their local service providers as they endeavor to build knowledgeable care teams who will provide the best care possible for older adults at risk of, or with complex healthcare challenges with responsive behaviours due to mental health, dementia, addictions or other neurological disorders, and their caregivers, in safe and supportive workplaces. This tool provides a framework for service providers to help organize their approach to training new staff and to align the first 6 months of training activities with the 12 core competencies. 

Educational Event

Acclaim Health

Evaluation of March 2012 BSO Education Events

As a precursor to the hiring and implementation of the BSO funded staff related training and learning opportunities were made available to existing staff from MOHLTC funded community and LTC organizations in the MH LHIN. Over a four week period of time thirteen workshops were held. Please read the evaluation summary here

Frequently Ask Questions

Please click here to get a list of the Frequently asked questions around the BSO project in the MH LHIN.  This list will be updated as questions arise so please feel free to check it every once in a while.